Privacy Policy

Effective date: November 6, 2026

This policy covers Milan Art LLC. We run Milan Art, Milan Art Institute, The Mastery Program, Milan Art Store, Milan Art Gallery, Milan Art Retreats and Milan Art Experience. Questions go to info@milanart.com or 8190 Uzita Dr Unit 100, Sarasota, FL 34240.

What we collect

• What you give us: your name, email, phone, address, and what you tell us in forms, guides, messages and calls.
• What you buy: your orders and payment plan. Our payment companies handle your card number. We don't store it.
• What you do with us: pages you view, emails you open or click, classes you take, and calls you book.
• Your device: IP address, browser type, cookie IDs and similar technical details.
• Calls and texts: we may keep transcripts and summaries of advisor calls and texts.

We may also buy general details about people in the US from data companies, sometimes called data brokers. That can include age range, household type, income range, home ownership, education, job type and interests. To find you in their records, we give that company your email or other contact details. We don't buy health, religion, race, sexual orientation, exact location, government ID or credit details. We don't look up anyone who opted out or anyone we know is under 18.

How we use it

• To teach you, run your account and fill your orders.
• To answer you and help you decide what's right for you.
• To send you email and, if you agreed, text messages.
• To improve our pages and classes.
• To understand who our students are and who we can help most.
• To measure our ads and show them to people likely to care about them.
• To prevent fraud and follow the law.

How we decide who to call first

We give people who ask about the Mastery Program a score. It's based on what they've done with us, like past purchases, emails opened and calls booked. It may also use details we buy. It helps our advisors decide who to call first.

We also use AI to skim the messages you send us, so an advisor can spot things like "wants to talk to a person." We take out your name and contact details first. A person makes every decision about you. The score never sets your price or decides whether you can join.

Cookies and advertising

These companies get data from our pages. Our Mastery guide asks first in a cookie banner, and they get nothing from it unless you accept. Our other pages and our checkout don't show that banner, so they get data when the page loads:

• Meta and Google measure our ads and can use what they learn to show you ads. They may get your answers about your goal and whether you're ready to join. They may also get a scrambled (hashed) copy of your email, which hides the address but lets them match it to an account they already have.
• Meta may also hear from us a few days after you accept in our guide, if you look like a good fit for the Mastery Program. Meta uses that to show our ads to similar people. We never send your score, your answers or anything we buy about you. To send that note, we hold a small tracking code from Meta, plus your browser type, for 10 days.
• Hyros, the tool we use to see which ads lead to sales, gets your real email and phone number.
• OpenAI gets a scrambled copy of your email if you came from ChatGPT.
• PostHog shows us how people move through our pages, with anything you type hidden. It isn't used for ads.

In our guide, you can change your choice anytime using the cookie settings link. That stops tracking from then on. It doesn't undo what was already sent. To opt out anywhere else, or to deal with what was already sent, email info@milanart.com.

Our checkout also tells Meta when someone buys, so we can measure our ads.

We may also give Meta a scrambled (hashed) list of customers and people who signed up, so we can show them our ads or leave them out.

Who else gets your information

We use companies that work for us, and they only get what they need:

• HubSpot for email and customer records.
• SamCart, Shopify, Stripe and PayPal for orders.
• Salesmsg for texts and calls.
• Mighty Networks and Vimeo for community and lessons.
• Netlify for hosting.
• Mailchimp for Milan Art Gallery email.
• AI companies, for the message skimming described above.
• Data companies, for the look-ups described above.

We also share information when the law requires it.

We don't sell your information for money. But some state laws count ad tracking as "selling" or "sharing," so you can opt out of that too.

We never share your text message opt-in or phone number with anyone for their own marketing.

How long we keep it

We keep your information as long as you're a customer or on our list, plus what tax and legal records require. Then we delete it or strip out what identifies you.

Your choices and rights

You can ask us to show you your information, fix it, delete it or give you a copy. You can also opt out of targeted ads, of any "selling" or "sharing," and of data company look-ups. Email info@milanart.com and we'll answer within 45 days. We won't treat you differently for asking.

If your browser has a privacy setting called Global Privacy Control turned on, our guide treats it as your opt-out.

Every marketing email has an unsubscribe link. Reply STOP to any text.

If you live in the EU or UK, you can take back your permission anytime. You can also complain to your country's privacy office.

Security

We protect your information with care, but no system is perfectly safe.

Children

Our services are for adults. Young Artist Program accounts are held by a parent or guardian. We don't knowingly collect information from children under 13.

Changes

If we change this policy, we'll update the date above. If a change affects how we use information we already have, we'll email you first.